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Workways is committed to ensuring that services to clients are of a consistently high standard. We are committed to having well-trained and supported staff and to developing and maintaining an open and accountable culture that is fair and reasonable in dealing with our clients. We are guided by the following Mission: Workways Australia Ltd is committed to inspire, nurture and empower individuals in need by creating pathways to opportunity.
That tells YOU about:- Our commitment to quality service
- How YOU can help us help YOU
- Service standards
- Our information and services
- How to provide feedback
Our Commitment:We will provide YOU with a quality service where we: - Identify ourselves
- Treat YOU with courtesy and respect
- Are fair and reasonable
- Provide YOU with information on the services we offer
- Give YOU clear, accurate, timely and relevant information or help YOU find it
- Provide YOU with highly trained staff
- Treat all information confidentially
How YOU can help us help YOU:- Treat our staff with courtesy and respect
- Provide us with all requested information and details of changes in your circumstances in a timely manner
- Tell us if YOU change your phone number or address
- Let us know as soon as possible if YOU cannot keep an appointment
- Let us know if YOU are not satisfied with any part of our service
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